Access Number: 1-800-934-7834 | Customer Service: 1-800-330-0385


ChitChat Communications, Inc. values your privacy. We have developed this privacy statement in an effort to demonstrate our commitment to our users’ privacy and to outline users’ rights regarding this service.

This statement is intended to answer and explain all privacy related issues pertaining to our website (at and communications services offered by ChitChat Communications, Inc.

This statement is divided into two sections:

Privacy Statement Summary:

  1. We do not collect information about you unless you provide it to us.
  2. We do not share your email address or personal contact information with outside parties.
  3. We give you the right to opt-out of email communications from ChitChat Communications, Inc.
  4. We collect personal information from you for billing purposes. This information is transmitted using 128-bit SSL encryption (the highest security standard available) and maintained in secure databases.
  5. We send billing authorization requests securely to Visa as part of our participation in the Verified By Visa security program. We also use Verisign software for anti-fraud checks and to ensure that requested transactions are authenticated prior to being charged to users’ credit cards.
  6. We securely maintain a 3-month record of calling history for billing and account management purposes. Under no circumstances in our power will we share this information with outside parties.

All inquiries regarding privacy concerns should be directed via email to

Privacy Statement Details:

This statement outlines the following information regarding privacy rules at ChitChat Communications, Inc.

  1. What personally identifiable information ChitChat Communications, Inc. collects.
  2. What personally identifiable information third parties collect through the Web site.
  3. What organization collects the information.
  4. How ChitChat Communications, Inc. uses the information.
  5. With whom ChitChat Communications may share user information.
  6. What choices are available to users regarding collection, use and distribution of the information.
  7. What types of security procedures are in place to protect the loss, misuse or alteration of information under ChitChat Communications, Inc. control.
  8. How users can correct any inaccuracies in the information.

If users have questions or concerns regarding this statement, they should contact ChitChat Communications by email at

Information Collection and Use

Information Collection

ChitChat Communications, Inc. is the sole owner of the information collected We collects information from our users at several different points on our Web site, as described below.

Casual Browsing:

When you visit our site, our computers may automatically collect statistics about your visit. This information does not identify you personally, but rather about a visit to our site. We may monitor statistics such as how many people visit our site, the user's IP address, which pages people visit, from which domains our visitors come and which browsers people use. We use these statistics about your visit for aggregation purposes only. These statistics are used to help us improve the performance of our Web site.

Registration for service:

In order to use the communications services provided by this website, a user must first complete the registration form. During registration a user is required to give contact information including full name, email address, and billing information. We use this information to enable communications services that the user has requested for purchase. If we have trouble processing an order, the information is used to contact the user. It is optional for the user to provide phone numbers to enable additional communications features. These phone numbers are not sold or given to outside parties for anything other than the provision of telecommunications services.

Account Maintenance:

We request information from the user on our account maintenance forms. Users must provide personal identifier information in order to access this section of the website. Users must also submit verification information to process purchase and/or refill transactions, and to change account preferences.

Information Use


We store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user’s visit to our Web site, and to direct pertinent marketing promotions to them. We do not share your profile with other third parties.


A cookie is a piece of data stored on the user’s computer tied to information about the user. We use [both] session ID cookies [and] persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. To find more information about cookies, if you are using Microsoft Internet Explorer® as your browser, go to the Microsoft Web site at or if you are using Netscape Navigator® as your browser, go to the Netscape Web site at

By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to enter account management sections of the website without continually re-entering their password.

Statistical Information About Your Visit

When you visit our site, our computers may automatically collect statistics about your visit. This information does not identify you personally, but rather about a visit to our site. We may monitor statistics such as how many people visit our site, the user's IP address, which pages people visit, from which domains our visitors come and which browsers people use. We use these statistics about your visit for aggregation purposes only. These statistics are used to help us improve the performance of our Web site.

Use of Cookies

You should be aware that cookies contain no more information than you volunteer, and they are not able to "invade" your hard drive and return to the sender with personal or other information from your computer.

Third Party Advertising

We do not allow 3rd party advertising at this time.

Log Files

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information,

Clear Gifs (Web Beacons/Web Bugs)

We do not employ Clear Gifs.

Communications from the Site

Special Offers and Updates

We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections under the account management section of the website.


We do not send out newsletters at this time. We do, however, post relevant news on the account management screen after users log on to their accounts.

Service Announcements

Service announcements are used to provide users with information critical to their telecommunications accounts. We send reminders to users to refill their accounts. We also send monthly usage statistics to our users via email on an opt-in basis. In the rare case that our communications service is temporarily turned down for maintenance or unforeseen reasons, we also send out a service announcement to all current users to notify them of the outsage.

Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes. Additionally, our phone based customer service system has access to all account information maintained by our web-servers.

Sharing Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Aggregate Information (non-personally identifiable)

We share aggregated demographic information with our partners and advertisers. This is limited to basic information such as the total number of users, total number of page visits, and total volume of business.

Third Party Advertisers

We do not share any information with 3rd party advertisers.

Third Party Intermediaries

We use a credit card processing company to bill users for services. We also use two verification companies to authenticate accounts and billing information. These companies do not share or use personally identifiable information for any secondary purposes.

Service Providers

We use Verisign’s services authenticate billing information. On the telecommunications side, we also use various underlying service providers to send and receive voice traffic both in the United States and internationally. These service providers can change at any time based on market pricing fluctuations, quality of service factors, and other unforeseen circumstances. For technical reasons, our telecommunications service providers are required to have access to the incoming phone numbers of our users that sign up for PIN-skip or speed-dial features. Additionally, the communications hardware and software utilized to provide services to ChitChat Communications, Inc. subscribers has multiple tracking capabilities including inbound and outbound call timing, automatic identification of originating and termination locations, type of telephone utilized to connect to the service, and the toll-free numbers utilized to connect to the service. Our service providers may not share this information with outside parties. It is collected for billing and analysis reasons only.

Business Transitions

In the event ChitChat Commmunications, Inc. goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. Users will be notified via prominent notice on our Web site for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.


Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive our promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.


This Web site contains links to other sites. Please be aware that we, ChitChat Communications, Inc., are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests

We do not conduct surveys or contests at this time.


If a user elects to use our referral service for informing a friend about our site and our services, we ask them for the friend’s name and email address. ChitChat Communications, Inc. will automatically send the friend an email inviting them to visit the site. ChitChat Communications, Inc. stores this information for the purpose of sending this email and tracking the success of our referral program. The friend may contact ChitChat Communications at to request the removal of this information from our database.


This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number, billing information, etc.,) that information is encrypted and is protected with the best encryption software in the industry – 128 bit SSL. While on a secure page such as our order form or account management screens, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.

Additionally, we use multiple authentication checks to ensure the accuracy of information and to prevent fraudulent abuse of our recharge system and other account management functions. These authentication checks include Visa’s verified by Visa program as well as fraud protection enabled by Verisign. This fraud protection system cross-checks 9 specific parameters to ensure that the user of the service has in fact requested and authorized service purchases.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our customer service representatives) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every 6 months, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users’ information is protected. Finally, the servers that store personally identifiable information are in a secure collocation facility.

Supplementation of Information

In order for this Web site to properly fulfill its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources.

Verified by VISA Credit Check

For example, to determine if users are using a credit card that they personally own, we require users to securely verify themselves on VISA’s hosted platform.

ID Verification

We use Verisign Payflow Pro software to verify a user’s identity and accuracy of billing information to ensure that the proper persons are authorizing the purchase of prepaid telecommunications services.

Purchasing History

In order for this Web site to enhance its ability to tailor the site to a user’s preference, we track users’ purchasing history. This information is accessible to users through the account management screens.

Correcting/Updating/Deleting/Deactivating Personal Information

If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can be done online through our account management system.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

Phone: 1-800-330-0385

ChitChat Communications, Inc.
312 May St. # 6C
Chicago, IL 60607